Privacy Policy
What is this Privacy Policy for?
The website
Personal information we may process
Personal information that we’ll process in connection with all our services, if relevant, includes:
- Personal and contact details, such as title, full name, email and contact details
- Records of your contact with us such as via phone or email, or if you get in touch with us online using our contact form
- Products and services you have purchased from us, as well as have been interested in and have held and the associated payment methods used
- Marketing to you and analyzing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analyzing data to help target offers to you that we think are of interest or relevance to you.
Any information we collect about you will come either from yourself, any person who may have referred you to us, or from our advertising or social media platforms.
How we may use your data
- Assessing an inquiry for a product or service, including considering whether or not to offer you the product or service
- Managing any aspect of the product or service
- To improve the operation of our business
- For management and auditing of our business operations including accounting
- To keep records of our communications with you
- For market research and analysis and developing statistics
- For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match).
- For email marketing communications to provide you with relevant information and offers occasionally.
- To provide personalized content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
- To develop new products and services and to review and improve current products and services
- To comply with legal and regulatory obligations, requirements and guidance
Legal grounds for processing your information
- Where it is needed to provide you with our products or services, such as: a) Assessing an inquiry for a product or service you hold with us, including considering whether or not to offer you the product or service b) Managing products and services you have purchased from us c) All stages and activities relevant to managing the product or service including inquiry, administration and management of accounts
- Where it is in our legitimate interests to do so, such as: a) Managing your products and services relating to that and updating your records b) For management and audit of our business operations including accounting c) To keep records of our communications with you d) For market research and analysis and developing statistics e) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, phone, post and social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match) f) For email marketing communications to provide you with relevant information and offers occasionally. g) Where we need to share your personal information with people or organizations in order to run our business or comply with any legal and/or regulatory obligations
- To comply with our legal obligations
- With your consent or explicit consent for some direct marketing communications
Sharing your data
- Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme
- Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies
Storing your data
Providing us with your personal information
Data retention
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations and accounts
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
- Retention periods in line with legal and regulatory requirements or guidance.
Your rights under Data Protection Law
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to request access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information (“data portability”)
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the GDPR law. If we do hold information about you we will:
- Give you a description of it;
- Tell you why we are holding it;
- Tell you who it could be disclosed to; and
- Let you have a copy of the information in an intelligible form.
You can contact us or make an SAR by going to the CONTACT section of our website to exercise these rights or using the contact details below.